Water, Wastewater, Sanitation and Ambulance Service

For Totalcare Ambulance Service Information Click Here

 

Payment options:  City offers several convenient payment options, by mail, on-line through the city’s website, in person at the utility counter, City Hall drop box located on the West side of the building, and ACH Draft. We accept Visa and MasterCard.

 

Starting Service: Every consumer applying for water, sewer, and/or sanitation services shall be required to make a security deposit of $50. Security deposits will be applied to final bills. Water will be connected between 3:00 and 5:00 pm, the day the deposit is paid. However, deposits paid after 3:00 pm will be connected on the next business day. Please be sure to turn off all faucets in the house.

 

Transfers:  A transfer fee of $20 shall be charged for transfer of a deposit to a different address.  A transfer fee is only applicable if a consumer changes residences within corporate limits. An account must be in a current status prior to requesting a transfer of deposit and service to a new location.

 

Billing cycles:  The City has implemented cycle billing and bills in four cycles each month. Bills are due twenty days from the bill date. A notice of intent to interrupt service shall be mailed to the customer at least eight calendar days prior to the cut-off. Once the bill has become thirty days old, service will be interrupted and the meter locked. To have service restored, the bill must be paid in full and an administrative fee of $25 paid.

 

Deferred Payment Agreements:  Citizens having difficulty paying their utility bill may arrange for a deferred payment agreement no more than twice in a 12-month period, and only prior to actual cut-off of service. Customers must come to the utility billing office to sign the agreement

 

Holiday Sanitation Schedule:

City Offices will be closed on Monday December 24, 2012 and Tuesday December 25, 2012 in recognition of the holiday. The City offices will also be closed Tuesday January 1, 2013 in recognition of the New Year.

 

Trash will not be affected Monday December 24, 2012 or Tuesday January 1, 2013. If your trash day is on Tuesday December 25, 2012 it will be picked up on Wednesday December 26, 2012.

 

 

Make payment in person or mail payment to:

CITY OF MUSTANG
UTILITY BILLING
1501 N. MUSTANG ROAD
MUSTANG, OK 73064

 

Office hours at 8:30 a.m. to 5:00 p.m. Monday through Friday
Contact us by phone at: (405)-376-4521 or
E-mail the Utility Billing Department at:
Utility-Billing@cityofmustang.org