Mustang Police
Department
Reporting Crimes and Other Incidents
1) WHEN REPORTING A CRIME OR INCIDENT
THE CALLER SHOULD:
- Remain calm as possible and speak clearly to the Communications Officer.
- Be complete and accurate in giving details, as much as possible.
- Answer the Communications Officer's questions as best as possible.
- Stay on the phone until released by the Communications Officer or until the Police arrive at the scene and release the caller.
Citizens are also encouraged to report any suspicious activity witnessed, paying attention to suspect descriptions and other details that may be helpful in the situation being careful to not place themselves in any danger.
2)
REPORTING CRIMES AND EMERGENCIES
REPORTING EMERGENCIES
Emergencies are
defined as:
- Any crime in progress (break & enter, robbery, etc)
- Any situation where people or property are at risk (fire, children
on ice, etc)
- Any medical emergency (heart attack, accidental poisoning, etc)
If you need to
report an emergency – dial 911. Stay on the line, stay calm and explain the
emergency, as well as the full address where the emergency is occurring. The
address and telephone number from which you are calling is automatically
displayed to the operator. The 911 Operator will determine what you are
reporting and dispatch the appropriate emergency services. In the case of a
medical emergency the Mustang Fire Department rescue squad will be immediately
dispatched to your location and the 911 operator will transfer you to the
ambulance service for our area. The ambulance service will ask you for
additional information and give you instructions on what actions to take. Let
the operator control the conversation and stay on the line until you are told
to hang up.
People reporting
incidents that are NOT real emergencies often tie up the 911 emergency lines.
This can prevent people with real emergencies from reaching the help they
require. Teach your children that the telephone is not a toy and the importance
of keeping the 911 line available for real emergencies.
If you do not
know if something that is happening is really an emergency – dial 911 and
report what is happening to the operator. If they decide it is not an
Emergency, they will simply ask you to hang up and call a non-emergency
telephone number.
REPORTING NON-EMERGENCIES
If you are
reporting something to the Police that does not meet the definition of an
emergency (listed above), then dial the Police Non-Emergency telephone number –
376-2488. This can include circumstances that you feel are suspicious or crimes
that have occurred and the offender has left and is not returning. People
reporting non-emergency incidents from time to time may be placed hold. Do not
hang up, your call is IMPORTANT, the operator is just busy handling an
emergency call.
REPORTING SUSPICIOUS CIRCUMSTANCES
If you see
something that you feel is suspicious – Take Action and dial the police
non-emergency telephone number – 376-2488. The operator will take the
information from you. A detailed description of the suspect and/or vehicle will
be required. Without endangering yourself, obtain as much information as
possible and pass it on to the police operator:
|
Suspect - Race |
Vehicle -
License Plate Number & State |