Payment Options: The City offers several convenient payment options via mail, on-line through the city’s website, in person (at the utility counter), City Hall drop box (located on the west side of the building), and ACH Draft (Automatic Bill Pay). We accept VISA and MasterCard. NOTE: By policy you will be required to provide the last four of the SSN associated with an account in order to request any information.

Starting Service: Every consumer applying for water, sewer, and/or sanitation services shall be required to make a security deposit. Security deposits will be applied to final bills. Application for Utility Service may be completed in person at City Hall OR online on the home page of this website In order to provide protection against fraud the City will not start new service over the phone, e-mail, fax, etc. If you lease a property, please bring a copy of your lease. If you own property and that property currently has an active account, you will need to bring closing documents in order to establish service. For same day service you must be at City Hall and have completed the application on or before 5:15p M-Thu and 11:15a on Fridays. Please be sure to turn off all faucets in the house.

Transfers: A transfer fee of $25 shall be charged for transfer of a deposit to a different address. A transfer fee is only applicable if a consumer changes residences within corporate limits. An account must be in a current status prior to requesting a transfer of deposit and service to a new location.

Billing Cycles: The City has implemented cycle billing and bills in four cycles each month. Bills are due twenty days from the bill date. A notice of intent to interrupt service shall be mailed to the customer at least eight calendar days prior to the cut-off. Once the bill has become thirty (30) days old, service will be interrupted and the meter locked. To have service restored, the bill must be paid in full and an administrative fee of $25 paid. If the customer's service has been disconnected four or more times (during the prior twelve months period) a chronic disconnect fee of $75.00 shall be added to the customer's utility bill.

Deferred Payment Agreements: Citizens having difficulty paying their utility bill may arrange for a deferred payment agreement no more than twice in a 12-month period, and only prior to actual cut-off of service. Customers must come to the utility billing office to sign the agreement before the day of scheduled cut-off. Deferrals will not be accepted on the cut-off day.

City of Mustang

Utilities

ANNUAL RATE INCREASE FOR OCTOBER 2023

Annual Rate Increase

Convenience Fee

Office Hours

Utility Information

2023 & 2024 Holiday Schedule